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Terms & Conditions
Welcome to Londoninn Apartments, Brusubi - The Gambia.
By accessing or booking with us, you agree to the following terms and conditions, which are designed to ensure a safe, fair, and respectful experience for both guests and hosts. By using this website or booking a stay, you agree to these terms:
1. Acceptance of Terms
By using our website, making a booking, or staying in our apartment, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
2. Booking Policy
A booking is considered confirmed once the required deposit/payment is received and a confirmation is issued via email or WhatsApp.
The person making the booking must be at least 18 years old and provide accurate information.
The booking party is responsible for ensuring that all guests comply with these Terms & Conditions.
3. Payment Terms
We accept payments via bank transfer, mobile payment, or cash upon arrival (if pre-approved).
Full payment must be made before or during check-in, unless other arrangements have been agreed upon in writing.
Any outstanding balance is due at the start of your stay.
4. Security Deposit
A refundable security deposit may be requested upon arrival.
It covers damages, missing items, or violations of house rules.
The deposit is refunded in full if no issues are reported during the stay.
5. Guest Responsibility
Guests are expected to keep the property clean and orderly.
Any damage, loss, or misuse of the property or its contents will be charged to the guest.
Guests must inform management of maintenance issues or accidents immediately.
6. Check-In / Check-Out
Check-in: From 2:00 PM
Check-out: By 11:00 AM
Early check-in or late check-out may be available upon request and subject to availability and additional fees.
7. Cancellation & Refunds
Cancellations made 7 days prior to arrival are fully refundable.
Cancellations within 3–6 days are 50% refundable.
Cancellations within 48 hours or no-shows are non-refundable.
All refund requests must be sent in writing.
8. Use of Property
The apartment is for residential use only. Commercial activities, illegal conduct, or large events/parties are strictly prohibited.
The number of guests must not exceed the number specified at the time of booking without approval.
Pets are allowed only with prior notice and approval.
9. Safety & Security
Guests are responsible for locking doors and securing their belongings.
We are not liable for loss, theft, or damage to guests’ personal property during their stay.
In case of emergency (fire, accident, theft), please notify us and contact the local authorities immediately.
10. Website Use
You may not misuse our website, engage in fraudulent booking activity, or attempt to disrupt its functionality.
All website content (text, images, logos) is owned or licensed and may not be reused without permission.
11. Force Majeure
We are not liable for delays or cancellations due to circumstances beyond our control, such as:
Natural disasters
Power outages
Political unrest
Pandemics
Travel restrictions
In such cases, we will work with you to reschedule or refund where possible
12. Right to Refuse or Cancel Booking
We reserve the right to decline a booking or terminate a stay if guests violate our Terms & Conditions, behave disrespectfully, or pose safety risks.
In such cases, no refund will be issued.
13. Changes to These Terms
We may update or modify these Terms & Conditions at any time without prior notice. The most current version will always be available on our website.